WHO WE ARE

Our website address is: https://drreefsquarantinedfish.com.

Thank you for visiting Dr. Reef's Quarantined Fish. We are a company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.

USER AGREEMENT

1. Disclaimer

Our livestock undergoes a rigorous, multi-week preventative treatment protocol targeting major marine pathogens. While this drastically reduces the risk of disease, live marine organisms carry inherent biological variables, and no protocol is 100% failsafe. There are too many other diseases and variables that can infect livestock that are beyond our control so customers bear full responsibility for the health of their livestock.We require observing new livestock (no other livestock from any other source but ours) in a separate, sterile holding tank for 14–21 days to ensure no issues occur before adding them to the main display tank. If this condition is not met and customers place fish directly into the main display tanks and/or apply/administer their own quarantine/medication protocols then it voids any and all of our guarantees or agreements, thus customers bear full responsibility for their livestock. By agreeing to our terms and conditions and disclaimer, customers agree that they are making a purchase at their own risk and they assume all liability for their livestock. Seller is not responsible for any disease or health issues that may occur on livestock after delivery.

2. Shipment Procedure

All shipments are sent via UPS Priority Overnight service. Livestock is bagged in sterile and new saltwater, topped off with industrial grade Oxygen. All boxed in styrofoam coolers which includes either a heat pack or cold pack depending on the weather to maintain 68F-84F. We do not charge customer until livestock is close to ship. You will receive an invoice to pay with PayPal a week or two ahead of shipping.

3. Stay Alive Guarantee

We offer a 3 days Stay Alive Guarantee Only.

It doesn’t apply on expert only/live arrival guarantee only livestock or DOA replacements as they are guaranteed to arrive alive only. Additional extended guarantee applies only on livestock customer paid for that extension.

4. Void of Guarantee and Agreement

If the customer administers any unauthorized medications, chemical treatments, or alternative quarantine protocols, any and all store guarantees are immediately voided. If a customer wishes to verify the biological health of the livestock before introduction to a main display system, we require a 14-to-21-day observation-only period in an isolated holding tank. The customer assumes full responsibility and risk for any unapproved medications or procedures administered to the livestock, and the Seller shall not be held liable for subsequent losses. No quarantine procedure or protocol is 100% failsafe.

4A. Exclusion of Warranties & Exclusive Jurisdiction

To the fullest extent permitted by law, all livestock is sold "As is" and "With all faults." Seller explicitly disclaims the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. Any legal dispute, lawsuit, or civil claim arising from this transaction must be filed exclusively in the courts located in Tulsa, OK. The customer explicitly consents to this jurisdiction and waives all rights to sue in any out-of-state forum.
 

5. How To Claim a DOA

If you experience a loss within the guarantee time frame of your purchase, please follow the claim terms and policies to receive a store credit for the purchase price of the reported loss.

6. Doa Claim Terms & Policies

If you experience a loss within 3 days from the day of delivery:

 We can either issue a store credit or send a replacement on your next order.

For 3 days stay alive guarantee, pictures must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

For 7 and 14 days stay alive guarantee, 1st picture must be sent in the tank and the 2nd picture must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

It doesn’t apply on expert only/live arrival guarantee only livestock or DOA replacements as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

7. For All Queries Or Urgent Needs

Contact us at support@drreefs.com

8. Restocking Fee

There will be a 25% restocking fee if the order is cancelled after we have acquired the livestock but if you like to postpone it or take a store credit we can arrange that for no fee.

9. Insurance

In case of shipping mishap/delays, if you have added insurance we will cover your entire livestock but if there is no insurance then you will have to file a claim with ups yourself and wait for them to pay you back for the loss.