Terms & Conditions

Disclaimer

We do our best to provide disease free livestock, but there are too many variables like, We only treat for 4 major diseases mentioned in our qt process. Also there are diseases and viruses that may not be addressed or Customer tanks could already be infected, so We cannot guarantee our process fully. You agree that you are making the purchase at your own risk and you assume all liability of your livestock. Seller is not responsible if livestock develops any disease after sale.

Shipment Procedure

All shipments are sent via FedEx/UPS Priority Overnight service. Livestock is bagged in sterile and new saltwater, topped off with industrial grade Oxygen. All boxed in styrofoam coolers which includes either a heat pack or cold pack depending on the weather to maintain 68F-84F.

We do not charge clients till livestock is ready to ship. You will receive an electronic invoice at the end of 3rd week of quarantine. Once paid, and at end of 4th week we ship. (Basically we charge 1 week ahead before shipping)

Alive Arrival Guarantee

We offer Alive Arrival Guarantee

Guarantee applies to QT’ed and Conditioned livestock.

It does not apply on conditioned livestock or promotional items. Does not apply towards DOA replacements or cannot be credited towards purchasing livestock.

How to Claim DOA

In case of a DOA please email me a pic of the fish out of water with white background within 2 hrs of the delivery. In case of shipping mishap I will cover the fish for 7 days after delivery to customer or if returned to me i will observe/condition fish for 2 more weeks before shipping back out.

Doa Claim Terms & Policies

In case of DOA: (Shipping fee is not refundable)

1. We can issue store credit.
2. We can ship DOA replacement if client pays actual shipping cost.

Note: Pictures must be sent out of water with white background within 2 hour of delivery to qtfishclaims@gmail.com

For Doa/Claims or urgent needs:

Contact us at qtfishclaims@gmail.com