Frequently Asked Questions
1st Step: Order Received
This means your order is in and we are reserving (in your name) livestock that we already have and trying to acquire ones we dont have.
2nd Step: Livestock Acquired & being QT’ed
This means all your livestock are in qt and being treated.
3rd Step: Getting Ready to Ship
This means fish are near finishing qt and we are trying to coordinate a shipping date for following week.
4th Step: Awaiting Payment
This means your order is ready to ship and we are awaiting payment.
5th Step: Scheduled to Ship
This means payment has been received and we have set a shipping date.
6th Step: Shipped/Completed
This means your order was shipped and we have closed the order.
We send out invoices via PayPal 5-7 days prior to shipping.
In case of DOA or death within 3 days (day of delivery being day 1):
We can either issue store credit or refund.
Note: Pictures must be sent out of water with white background upto 3 days of delivery to qtfishclaims@gmail.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 90 days after the date of issuance.
Conditioned and Expert livestock are Alive Arrival Guarantee Only.
We ship on Tuesday, Wednesday, Thursday making delivery days Wednesday, Thursday, Friday. Saturday delivery is available at $30 additional cost.
Note: UPS sometimes have blackout days for live animal deliveries specially in high mail traffic days like Christmas and certain holidays.
Shipping charges are $49.99 and free shipping over $500.