Frequently Asked Questions
How do I place an order?
Please sign up for an account on the website by clicking on “My Account” and then click “Address” and fill out your information. Then click “Shop” and add livestock to your cart. If a livestock is missing or not mentioned please mention it in the additional information section at checkout and we will add it in. Simply submit the order after everything is in the cart. No payment is required at this time. We do not charge till fish are healthy and ready to ship. A payment link will be sent a few days before shipping.
Are all fish on your website in stock?
Most all fast selling fish or common fish like some verities of clownfish, tangs, gobies, blennies are in stock. While some may need to be requested, acquired and qted before selling. If you like to know exact time line of your livestock feel free to contact us at +1-918-964-3333 (Mon to Fri – 2PM to 8PM Central).
There are no sizes mentioned. What size are the fish?
Normally all fish are going to be medium size. If different size is required, please mention that in “additional info” section of the checkout page or simply contact us and we can adjust the sizes. Unless there is a drastic difference in cost between small medium and large, We keep our price the same. If there is significant increase in cost for size requested, we will get in touch with you before hand.
Order Status, What does each step mean?
1st Step: Order Received
This means your order is in and we are reserving (in your name) livestock that we already have and trying to acquire ones we dont have.
2nd Step: Livestock Acquired & being QT’ed
This means all your livestock are in qt and being treated.
3rd Step: Getting Ready to Ship
This means fish are near finishing qt and we are trying to coordinate a shipping date for following week.
4th Step: Awaiting Payment
This means your order is ready to ship and we are awaiting payment.
5th Step: Scheduled to Ship
This means payment has been received and we have set a shipping date.
6th Step: Shipped/Completed
This means your order was shipped and we have closed the order.
How do I pay?
We send out invoices via PayPal 5-7 days prior to shipping.
Payment and Scheduling
We send out Paypal invoices on Thursdays, If payment is not recevived by 48 hrs prior to shipping day, it will be automatically dropped off the shipping shedule for that week.
Deposit? What if fish dies in qt?
We only require deposit on very expensive fish or rare fish that we may not be able to sell if client was to back out. If deposit is required, Please understand that it will be lost if the fish doesnt make it through qt. Normally we order double to triple the fish requested as a back up and assurance policy. If all make it through qt, back up fish go to sale on our website.
How long before I get my fish?
If we already have your fish in stock then not so long; but if we have to find it and qt it then 30-45 days.
We guarantee Alive Arrrival on qt’ed and conditioned livestock.
We can’t guarantee our qt protocol fully as no procedure is 100% safe. Also we treat for very major common diseases. There could be many variables that are at play which can effect health of your livestock. Prime example we have seen, clients added chaeto or frags or rocks from a non qted/cured source and brought something nasty into their tank.
- In case of Dead At Arrival:
1. We can issue store credit or refund, OR
2. We can send replacement on a future or pending order.
Note: Pictures must be sent out of water with white background within 2 hours of delivery to firstname.lastname@example.org
Note: We need a clear picture of dead fish 1st in the bag and 2nd outside the bag on white background
- In case of death between 1 to 3 days:
1. We can issue store credit, OR
2. We can add replacement to a pending order, OR
3. We can ship replacement if client pays 50% of the shipping cost.
Note: Pictures must be sent out of water with white background upto 3 days of delivery to email@example.com
- In case of death between 4 to 7 days:
1. We can issue store credit (half of the price paid), OR
2. We can add replacement to a pending order, OR
3. We can ship replacement at half price, if client pays shipping cost.
Note: Pictures must be sent out of water with white background between 4 to 7 days to firstname.lastname@example.org
Note: Store credits expire 90 days after date of issuance
Note: We can only replace doa once with live arrival guarantee only
I am missing some items from my order
This will happen if we find the livestock to be not 100% on our scale when it comes to health and quality. In such case we can refund the item or give store credit.
What do you feed your fish?
We feed frozen mysis and brine mix 50/50
What salinity do you ship at?
All Fish are shipped at 1.023-24 range while Inverts are more closer to 1.024-26.
How do you recommend to acclimate?
Difference between Qt’ed Fish vs Conditioned?
Fully qt’ed fish have gone through all the procedures and treatments mentioned above and are safe to go into clients tanks. Conditioned fish start out just like qted fish and get prazi and metro treatment and then get put in copper but get sold without completing full 14 days in copper to people that may not want to qt or they have their own qt tank and procedure or simply want to take advantage of cheaper fish that has at least a head start into treatment.
How do we qt our inverts?
We place them in sterile tanks for 76 days. These invert tanks are completely fish-less and only carry snails and shrimp.
When do you ship?
We ship on Tuesday, Wednesday, Thursday. Making delivery days Wed, Thur, Fri. Fedex and UPS only insure our shipments if shipped on Tues or Wed and shipped to a hub. Saturday delivery is available at $35 additional cost.
What is shipping cost?
Check out shipping section in footer below.