Frequently Asked Questions
Normally all fish are going to be medium size. If different size is required, please mention that in “additional info” section of the checkout page or simply contact us and we can adjust the sizes. Unless there is a drastic difference in cost between small medium and large, We keep our price the same. If there is significant increase in cost for size requested, we will get in touch with you before hand.
1st Step: Order Received
This means we have already received your order and are reserving (in your name) livestock that we already have and trying to acquire ones we don't have.
2nd Step: Livestock Acquired & being QT’ed
This means all your livestock are in qt and being treated.
3rd Step: Getting Ready to Ship
This means fish are near finishing qt and we are trying to coordinate a shipping date for following week.
4th Step: Invoice
This means your order is ready to ship and we have already sent you an invoice to pay via paypal and are awaiting payment.
5th Step: Scheduled to Ship
This means payment has been received and we have set a shipping date.
6th Step: Shipped/Completed
This means your order was shipped and we have closed the order.
If you experience a loss within 24 hours from the time of delivery:
We can either issue store credit or refund.
If you experience a loss within 3 days from the day of delivery:
We can either issue store credit or send a replacement on your next order.
Note: Pictures must be sent out of water with white background within the specified timeframe to firstname.lastname@example.org and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 90 days after the date of issuance. Shipping charges are not refundable in any case.
Conditioned and Expert livestock are Alive Arrival Guarantee Only.
If UPS delays the shipment and there are losses then in order for us to claim damages we must reship the losses otherwise UPS does not accept claims. We cannot issue a credit or refund in that situation.
This will happen if we find the livestock to be not 100% on our scale when it comes to health and quality. In such case we can refund the item or give store credit.
We feed frozen mysis and brine mix 50/50
All fish are shipped at 1.021-23 range while Inverts are more closer to 1.024-26.
We ship on Tuesday, Wednesday, Thursday making delivery days Wednesday, Thursday, Friday.
Note: UPS sometimes have blackout days for live animal deliveries specially in high mail traffic days like Christmas and certain holidays.
Shipping charges are $59.99 and free shipping over $500.
There will be 25% restocking fee if order is cancelled after we have acquired the livestock. If you like to postpone it or take store credit we can arrange that for no fee.