Frequently Asked Questions
1st Step: Order Received
This means we have already received your order and are reserving (in your name) livestock that we already have and trying to acquire ones we don't have.
2nd Step: Livestock Acquired & being QT’ed
This means all your livestock are in qt and being treated.
3rd Step: Getting Ready to Ship
This means fish are near finishing qt and we are trying to coordinate a shipping date for following week.
4th Step: Invoice
This means your order is ready to ship and we have already sent you an invoice to pay via paypal and are awaiting payment.
5th Step: Scheduled to Ship
This means payment has been received and we have set a shipping date.
6th Step: Shipped/Completed
This means your order was shipped and we have closed the order.
In case of DOA or death within 3 days (day of delivery being day 1):
We can either issue store credit or refund.
Note: Pictures must be sent out of water with white background upto 3 days of delivery to qtfishclaims@gmail.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 90 days after the date of issuance.
Conditioned and Expert livestock are Alive Arrival Guarantee Only.
If UPS delays the shipment and there are losses then in order for us to claim damages we must reship the losses otherwise UPS does not accept claims. We can't do refunds or credit in that situation.
All fish are shipped at 1.021 range while Inverts are more closer to 1.024-26.
We ship on Tuesday, Wednesday, Thursday making delivery days Wednesday, Thursday, Friday. Saturday delivery is available at $35 additional cost.
Note: UPS sometimes have blackout days for live animal deliveries specially in high mail traffic days like Christmas and certain holidays.
Shipping charges are $54.99 and free shipping over $500.