SHOPPING INFORMATION

How do I place an order?

Please sign up for an account on the website by clicking on “My Account” and then click “Address” and fill out your information. Then click “Shop” and add livestock to your cart. If livestock is missing or not mentioned please mention it in order notes while checkout and we will add it in. Simply submit the order after everything is in the cart.

Are all fish on your website in stock?

Most all fast selling fish or common fish like some varieties of clownfish, tangs, gobies and  blennies are in stock while some may need to be requested and acquired before selling. If you like to know the exact timeline of your livestock please feel free to email us at support@drreefs.com.

There are no sizes mentioned. What size are the fish?

Normally all fish are going to be medium size. If a different size is required, please mention that in “order notes” while checkout or simply contact us and we can adjust the sizes. Unless there is a drastic difference in cost between small, medium and large we keep our price the same. If there is a significant increase in cost for size requested we will get in touch with you beforehand.

How long before I get my fish?

If we already have your fish in stock then not so long; but if we have to find it and quarantine it then 30-45 days.

PAYMENT INFORMATION

What payment methods do you offer?

We take PayPal, Stripe, Venmo and Zelle.

When do you send an invoice?

We always send invoices out a week to 10 days ahead of shipping.

Can I cancel the order after paying the invoice?

There will be a 25% restocking fee if the order is cancelled after we have acquired the livestock and you have paid the invoice but if you like to postpone it or take a store credit then we can arrange that for no fee.

SHIPPING INFORMATION

When do you ship?

We can ship Tuesday, Wednesday, Thursday making delivery days Wednesday, Thursday, Friday.

NOTE: UPS sometimes have blackout days for live animal deliveries specially in high mail traffic days like Christmas and certain holidays.

What shipping carrier do you use?

We do ship with UPS next day air. 

What salinity do you ship at?

All fish are shipped at 1.023-25 range while inverts are more closer to 1.024-26.

What does shipping insurance mean?

In case of shipping mishap/delay, if you have added insurance we will cover your livestock according to the purchased insurance price but if there is no insurance then you will have to file a claim with UPS yourself and wait for them to pay you back for the loss.

What is shipping cost?

Shipping charges are $49.99 under $499.99 and free shipping over $500.

FEEDING & ACCLIMATION

What do you feed your fish?

We feed a 50/50 mix of frozen mysis and brine. We add fish vitamins like selcon and garlic guard to our food. Also in some cases we add frozen bloodworms. We buy food in bulk at https://www.jehmco.com/html/frozen.html. Please note that the food is in bulk about 2-3 lbs each brick. Once opened it will go bad soon on a normal hobbyist unless you are a very heavy feeder.

How do you recommend to acclimate?

Please see http://drreefsquarantinedfish.com/acclimation-guide/

GUARANTEE

What is your guarantee?

We offer a 3 days stay alive guarantee.

It doesn't apply on expert only/live arrival guarantee only livestock or DOA replacements as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

Why am I missing some items from my order?

This will happen if we find the livestock to be not 100% on our scale when it comes to health and quality. In such case we can either refund the item or issue a store credit.

What do I do with the wrong item received?

Packing mistakes are not very common but in some rare cases, can happen. In such cases, we offer a price difference if the customer decides to keep the livestock/item but if the customer decides to exchange the wrong livestock/item with the correct one then we will ship it to you in exchange for the customer to ship the wrong one back to us. Please only choose this option if you are comfortable shipping live animals as they must arrive alive for exchange guarantee to take effect.

CLAIM TERMS & POLICIES

How do I submit a claim?

If you experience a loss within 3 days from the time of delivery:

  • We can either issue a store credit or send a replacement on your next order.

Note: Pictures must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

It doesn't apply on expert only/live arrival guarantee only livestock or DOA replacements as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

Void of Guarantee and Agreement

Our livestock is pre-quarantined. They do not require any future quarantine/medication protocols.

If customer practices/administers their own protocols, it voids any and all of our guarantees and agreements.

If customer wants to be sure there are no health issues in our livestock before adding to main tank, we recommend holding our livestock (no other livestock from any other source) in a observation only tank for 14 days prior to adding in main tank.

Customer bares full responsibility of any procedures/protocols/medications they may administer at their own risk and cannot hold seller liable.