Dr. Reef's Quarantined Fish

DOA Claim Terms & Policies

If you experience a loss within 3 days from the day of delivery:

We can either issue a store credit or send a replacement on your next order.

Note: Pictures must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

It doesn't apply on expert only/live arrival guarantee only livestock or DOA replacements as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.