Dr. Reef's Quarantined Fish

DOA Claim Terms & Policies

If you experience a loss within 24 hours from the time of delivery:

We can either issue store credit or refund.

If you experience a loss within 3 days from the day of delivery:

We can either issue store credit or send a replacement on your next order.

Note: Pictures must be sent out of water with white background within the specified timeframe to qtfishclaims@gmail.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 90 days after the date of issuance. Shipping charges are not refundable in any case. Conditioned and expert livestock are Alive Arrival Guarantee only. If UPS delays the shipment and there are losses then in order for us to claim damages we must reship the losses otherwise UPS does not accept claims. We cannot issue a credit or refund in that situation.