Dr. Reef's Quarantined Fish

DOA Claim Terms & Policies

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If you experience a loss within the guaranteed timeframe from the time of delivery:

We can either issue a store credit or send a replacement on your next order.

For 3 days stay alive guarantee, pictures must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified timeframe then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

For 7 and 14 days stay alive guarantee, 1st picture must be sent in the tank and the 2nd picture must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified timeframe then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

It doesn't apply on expert only/live arrival guarantee only livestock or DOA replacements as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

All dead on arrivals must be reported within 2 hours of delivery otherwise we cannot be held responsible.

Void of Guarantee and Agreement

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Our livestock undergoes a rigorous, multi-week preventative treatment protocol targeting major marine pathogens. While this drastically reduces the risk of disease, live marine organisms carry inherent biological variables, and no protocol is 100% failsafe.

If customer practices/administers their own protocols, it voids any and all of our guarantees and agreements.

We require observing new livestock (no other livestock from any other source but ours) in a separate, sterile holding tank for 14–21 days to ensure no issues occur before adding them to the main display tank.

Customers agree that they are making a purchase at their own risk and they assume all liability for their livestock. Seller is not responsible for any disease or health issues that may occur on livestock after delivery.

Restocking Fee

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Once the payment has been made there will be a 25% restocking fee to cancel the order.