Dr. Reef's Quarantined Fish

DOA Claim Terms & Policies

If you experience a loss within the guaranteed timeframe from the day of delivery:

We can either issue a store credit or send a replacement on your next order.

For 3 days stay alive guarantee, pictures must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified timeframe then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

For 7 and 14 days stay alive guarantee, 1st picture must be sent in the tank and the 2nd picture must be sent out of water with white background within the specified timeframe to support@drreefs.com and if a buyer doesn’t contact us within the specified timeframe then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance. Shipping charges are not refundable in any case.

It doesn't apply on expert only/live arrival guarantee only livestock or DOA replacements as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

Void of Guarantee and Agreement

Our livestock is pre-quarantined. They do not require any future quarantine/medication protocols.

If customer practices/administers their own protocols, it voids any and all of our guarantees and agreements.

If customer wants to be sure there are no health issues in our livestock before adding to main tank, we recommend holding our livestock (no other livestock from any other source) in a observation only tank for 14 days prior to adding in main tank.

Customer bares full responsibility of any procedures/protocols/medications they may administer at their own risk and cannot hold seller liable.

Restocking Fee

Once the payment has been made there will be a 25% restocking fee to cancel the order.